sales@caterkitchen.co.uk

Warranty

Product Warranties

If you experience any problems with your appliances in the first instance please consult the troubleshooting guides in the user manual in the first instance. If your issue cannot be resolved using the troubleshooting guide, then please follow the warranty procedure below.

If you believe your product is still within the manufacturers warranty period, please write to sales@caterkitchen.co.uk stating your invoice/order number and serial number of the faulty product, without all of this information a warranty call cannot be submitted. 

Please note, on occasion, you will be required to cover the initial cost of the warranty call out in advance - this is standard practise to insure against non-payment should the engineer determine user error.  Once a product fault has been confirmed, your warranty diagnostic payment will be returned.  Should we find upon inspection that the repair is not covered under warranty then we reserve the right to charge for the initial engineer’s inspection and any subsequent repair costs. This includes failure due to neglect, misuse, wrong operation, incorrect installation, maintenance, cleaning and water scale all of which should be checked prior to requesting an engineer.

In some instances, and to save you time, manufacturers will deal directly with you, if you have a product that is manufactured by any of the below, you may contact them using the number shown to help achieve a swift resolution:

 

Burco (Glen Dimplex)
0844 815 3744

Classeq / Innox-Max
0844 225 9245

Falcon
01438 363000

Hobart
0844 888 777

KitchenAid
0845 601 1287

Lec (Glen Dimplex)
0844 815 3737

Parry (Nationwide Catering Services)
01332 875665

Samsung Microwave
0844 3711 071

Samsung Laundry
0330 726 7864

True (Kroyair)
0121 440 5383

Whirlpool
0845 815 8989

Vestfrost
0845 313 1940