Delivery & Returns
We do as much as possible to ensure that products are delivered to you on time and that you will receive them by the estimated delivery date on your order confirmation. However, Cater Kitchen Ltd is not liable for any delays.
Please note, delivery will be to kerbside only unless prior arrangements have been made. The delivery person/driver may at his/her discretion assist with delivering the goods to a location within the premises nominated by the customer, at the customers sole risk as external Carrier teams are rarely insured to set foot in private premise.
Deliveries take place between the hours of 8am-6pm Monday to Friday.
For large items the chosen delivery address must be accessible by a minimum 18 tonne vehicle, please contact Cater Kitchen Ltd if your site has any access restrictions. Failure to disclose such information at time of ordering may result in extra costs being incurred by a failed/aborted/repeat delivery.
When a product is delivered to you, the first thing you must do is inspect the goods for any damage. Failure to check the goods and document/photograph any damage with the driver will result in a claim for damage being rejected. Signing 'unchecked' is not acceptable and carriers will still view this as being signed for in good condition. In the event that the driver will not wait for you to inspect the goods, please sign for as 'Damaged'. Once signed as damaged, you must report the damage to Cater Kitchen Ltd in writing within 24 hours to make a claim.
Delivery does not include the removal of old units or disposal of packaging materials (pallet, wrapping etc...). We cannot collect nor dispose of old appliances.
We will charge a re-delivery fee if no one is available on site to take delivery of the goods.
A widely accepted industry standard 25% restocking fee of the items value will be charged if delivery fails due to any of the points above, or if the product is returned and is not faulty. Please note that once an order has been placed and dispatched the restocking fee will still apply.
Please DO NOT book any fitters or installers of the equipment ordered until after the goods have been delivered and inspected by yourself. We will not take any responsibility for any costs incurred as a result of arranging this in advance of delivery.